3CLogic, the leader in cloud based contact centers hosted on Amazon Web Services (AWS), today announced the integration of its contact center software solution with SugarCRM, the market-leading customer relationship management (CRM) company that enables effective customer engagement enterprise-wide. The new integration, called 3CSugarCRM, allows for seamless integration between SugarCRM and 3CLogic’s inbound, outbound and blended contact center applications.
By leveraging this integration, joint customers will achieve:
- *A 360 degree view of all voice, chat, text, and social media interactions across the contact center within SugarCRM
- *PCI compliance by negating the need to store customer credit card information in SugarCRM or in the 3CLogic contact center platform
- *Increase in productivity of sales reps and customer service reps since there is no need to enter duplicate information on various screens and different systems
- *Cost savings by integrating their phone and CRM systems
“This partnership will bring the benefits of a secure and highly available cloud based contact center system to SugarCRM customers. Off-the-shelf integration between SugarCRM and 3CLogic means customers don’t have to risk the uncertainty of complex software development projects,” said Ramana Reddy, Director of Client Services of 3CLogic. “They can be confident that the two systems will work together seamlessly.”
"SugarCRM is committed to enabling effective customer engagement for all customers,” said Lorna Heynike, Senior Vice President of Marketing for SugarCRM. “Our partnership with 3CLogic will provide customers with a 360 degree view of customer interactions across the enterprise, including call center applications. Customer facing professionals can quickly understand activity associated with each customer across channels from a single view, avoid surprises and engage proactively with their customers, and speak with a single voice across the organization.”
About SugarCRM
SugarCRM democratizes customer engagement, empowering every professional who interacts with the customer to excel at their job. SugarCRM’s market leading open Customer Relationship Management (CRM) platform delivers the agility, flexibility, and security required to equip each customer facing professional with the information and tools they need to effectively collaborate and engage with their customer, both within and beyond the enterprise. SugarCRM applications have been downloaded more than 11 million times and currently help over 1,000,000 end users across disciplines effectively engage their customers. More than 6,000 paid subscriber customers have chosen SugarCRM’s On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld and Customer Interaction Solutions.
