ROCKVILLE, MD. – December 7th, 2021 – 3CLogic, the leading voice-enabling and cloud contact center platform solution for ServiceNow, today announced the selection of its platform by Nissan, one of the world’s largest car manufacturers. The platform will support Nissan’s Global People Services division responsible for its worldwide HR shared services, including employee inquiry, HR transactions, employee relations, employee benefits, and payroll.
“We are excited to bring our partnership with 3CLogic to improve our HR service capabilities and provide an integrated omnichannel employee experience through our global service centers,” states Raju Vijay, Division General Manager of Global People Services and Digital HR at Nissan.
3CLogic’s ServiceNow-centric cloud call center capabilities for HR Service Delivery enable clients to deliver innovative and personalized employee call experiences to global workforces. HR service desk teams are able to operate from a unified ServiceNow agent workspace, combining the native digital channels already available (ie: email, chatbots, live chat) with 3CLogic’s voice and SMS services for a complete omnichannel solution. In addition, clients gain system flexibility and reduced infrastructure cost when migrating operations from on-premise telephony systems to a cloud-based solution.
“3CLogic will reduce the agent time required to service each customer interaction while improving the overall quality of that interaction. Insights from interaction quality and feedback will be input to support our continuous improvement cycle,” explains Raju.
Key enhancements include:
“We are delighted to welcome Nissan as our latest Fortune Global 500 customer”, explains Denis Seynhaeve, 3CLogic CEO. “When employees interact with HR, having the right balance between efficient self-service and access to knowledgable agents is the key to providing a positive employee experience.”
3CLogic is a ServiceNow Premier Technology Parter available on the ServiceNow Store. For more information, please contact info@3clogic.com.
About 3CLogic
3CLogic transforms cloud platforms or CRMs by seamlessly integrating voice with existing digital channels. Its innovative solutions extend CRM and data platform capabilities for Global 2000 firms by enabling advanced and scalable features such as optimized self-service experiences, virtual and live agent interactions, and conversational analytics. For more information, please visit www.3clogic.com.
Contact:
Janet Mesh