3CLogic, delivering next generation inbound, outbound, and blended cloud contact center solutions, today announced it has been recognized by CIO Review as one of the “Top 20 Most Promising Contact Center Technology Solution Providers.” The honor is in recognition of 3CLogic’s ability to deliver a more scalable, reliable, and secure platform using its unique Virtual Telephony Application Grid (VTAG) technology.
“3CLogic has been on our radar for some time for stirring a revolution in the Contact Center technology space, and we are happy to showcase them this year due to their continuing excellence in delivering top-notch technology-driven solutions,” said Harvi Sachar, Publisher and Founder, CIOReview. “3CLogic’s solutions continued to break new ground within the past year, benefiting its customers around the globe, and we’re excited to have them featured on our top companies list.”
Unlike traditional premise-based systems or most cloud platforms, 3CLogic’s VTAG relies on ‘edge’ computing technology to help distribute the complex tasks of a contact center system across a company’s private network (in the form of customer service rep PCs or mobile device) and the cloud. By offloading compute-intensive tasks, edge computing takes advantage of the computing power of the growing number of devices joining the system. The combined benefits of the cloud and edge computing allows for a more reliable, scalable, and secure infrastructure upon which businesses can safely address their communication needs and initiatives.
The annual list of companies are selected by a panel of experts, including CEOs, CIOs, VCs, and members of CIO Review’s editorial board following nominations and consultations with industry leaders.
“We are honored to be included in CIO Review’s Top 20,” states Raj Sharma, CEO of 3CLogic. “The contact center space is in the midst of undergoing a huge change as cloud solutions continue to alter the competitive landscape. We are proud to be part of that revolution and are continuing to aggressively look for new innovations to support and meet the needs of today’s clients.”
For details about 3CLogic’s award-winning suite of cloud contact center solutions, visit http://www.3clogic.com. For more discussions on how cloud contact center solutions can help improve your business and best practices, visit http://blog.3clogic.com.
About 3CLogic
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine. For more information, please visit http://www.3clogic.com or http://blog.3clogic.com.
