Today, 3CLogic, the leader in cloud-based contact centers hosted on Amazon Web Services (AWS), announced its technology integration with Microsoft Dynamics’ CRM, the worldwide leader in software, services, and solutions. The new partnership will provide enterprise businesses of all sizes with a complete suite of inbound, outbound, and blended contact center solutions while simultaneously syncing operations and order management activities with Microsoft Dynamics advanced CRM platform.
The latest integration will allow current and future Microsoft Dynamics clients to seamlessly communicate with customers using 3CLogic’s powerful contact center offerings (including voice, email, chat, and text) while still enjoying Microsoft’s powerful CRM platform. Implementing 3CLogic and Microsoft Dynamics together, reps will be able to launch sales and marketing campaigns, access customer records, and keep track of sales and inventory with just one click using state-of-the-art call center capabilities delivered in the cloud. Among the benefits:
- Increased rep productivity and overall performance
- Enhanced business insights with advanced reporting and analytics
- Improved first call resolutions
- Increased lifetime value of each account, customer, or client
- Unified customer experience with advanced scripting tools integrated with MS Dynamics
“As a major player within the CRM space, we are proud to have Microsoft as our latest strategic partner as we continue our collaborative approach to finding strong partners in each market segment,” states Robert Killory, Chief Customer Officer at 3CLogic. “Our combined solutions simply make for a stronger value proposition to our mutual customer base and was a no-brainer.”
3CLogic also previously integrated with Parature, a leading provider of cloud-based customer engagement solutions, before Microsoft acquired the company in early January.
About 3CLogic
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e.: multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine. For more information, please visit: www.3clogic.com
About Microsoft Dynamics
Microsoft Dynamics CRM is an advanced, yet easy-to-use, business solution dedicated to delivering business insights to benefit businesses and their customers. Their CRM solution prioritizes reducing costs and increasing productivity, while also organizing and automating client’s business processes. They deliver return of investment by implementing marketing automation, customer service, and sales force automation. Microsoft Dynamics CRM provides an all-encompassing solution by understanding the unique needs of clients and services businesses in their sales, services, marketing, and social aspects. For more information, please visit: http://www.microsoft.com/en-us/dynamics
