ROCKVILLE, MD. – August 9th, 2023 – 3CLogic, the leading Voice AI, cloud contact center and SMS solution provider for ServiceNow®, today announced its participation in ServiceNow’s upcoming annual Fall Summits and World Forums. The announcement comes on the heels of 3CLogic’s recent patent allowance addressing lifecycle call routing and management in Customer Service Representative Management platforms.
The 3CLogic team will be speaking and exhibiting at the following ServiceNow events:
“We look forward to participating in this year’s exclusive set of ServiceNow events,” states Guillaume Seynhaeve, SVP of Alliances and Marketing at 3CLogic. “We firmly believe in digital-first but not digital-only experiences to allow for the best customer service outcomes and look forward to showcasing how enterprises today are leveraging 3CLogic and ServiceNow together to do just that.”
A ServiceNow Premier Technology and Build Partner, 3CLogic is best known for delivering native Voice AI and SMS capabilities to complement ServiceNow’s existing digital channels across Customer Workflows, IT Service Management, and Employee Workflows for enterprise IT service desks, employee service centers, and customer support teams. Popular features and capabilities include computer telephony integrations (CTI), voice bots, embedded IVR call flow designers, call recording & transcriptions, click-to-call, agent screen-pops, integrated two-way SMS messaging, Sentiment & AI-powered Analytics, and integrated ServiceNow call reporting.
For more information, contact servicenow@3clogic.com.
About 3CLogic
3CLogic transforms cloud platforms or CRMs by seamlessly integrating voice with existing digital channels. Its innovative solutions extend CRM and data platform capabilities for Global 2000 firms by enabling advanced and scalable features such as optimized self-service experiences, virtual and live agent interactions, and conversational analytics. For more information, please visit www.3clogic.com.
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Janet Mesh