3CLogic, the leader in cloud-based contact centers hosted on Amazon Web Services (AWS), today announced its integration with Zendesk, a leading cloud-based customer service software. The integration marks 3CLogic’s continued commitment to providing current and prospective customers a complete contact center solution by combining its suite of inbound, outbound, and blended contact center offerings with Zendesk’s extensive customer service tools. Moving forward, clients can enjoy the benefits of both 3CLogic’s advanced contact center services and Zendesk’s customer service software, facilitating an organizations ability to provide superior customer service.
We are incredibly excited to integrate our cloud based contact center solution with Zendesk’s software,” says Raj Sharma, President and CEO of 3CLogic. “The combination of these two cloud based services and technologies will not only ease, but also enhance our clients’ communications with their customers and provide for a stronger and more powerful solution.”
3CLogic and Zendesk’s combined solutions will help strengthen relationships between businesses and their clients by providing a 360-degree view of all interactions across voice, email, chat, and social media. In addition to a complete host of contact center features, the integration will help increase customer retention, first call resolutions, and extend the life-time value of each customer by offering businesses:
- Automatic Customer Profile “Pops”: Allows for a client’s information to be automatically displayed during inbound or outbound interactions, providing agents with a complete history of all prior contacts and service requests to facilitate a seamless customer experience.
- Ticket “Pop” : Automatically creates new support tickets for any customer without a prior history record.
- Customer Search Tool : Provides agents the power and flexibility to quickly search for a customer’s service request and status within the 3CLogic interface, negating the need to navigate through multiple user-interfaces and inefficient toggling between different application windows.
3CLogic will be displaying at the upcoming Call Center Week Expo July 9th-13th as it continues its tradeshow tour and demonstrates the extent of its product offerings.
About 3CLogic
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (e.g., multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine. For more information, please visit: www.3clogic.com
