Strategic alliance bridges real-time CMDB health and topology with advanced Voice AI and contact center capabilities to accelerate incident resolution, mitigate risk, and maximize ServiceNow ROI.
ROCKVILLE, MD – September 21st, 2026 — CMDBx, a leading provider of ServiceNow CMDB intelligence, dependency mapping, and governance solutions, and 3CLogic, the leading the leading Voice AI and contact center solution purpose-built for ServiceNow®, today announced a strategic partnership aimed at transforming how enterprise organizations manage IT operations and service delivery on the ServiceNow platform.
As global enterprises increasingly rely on ServiceNow to orchestrate digital operations, the success of automated workflows, AI initiatives, and customer engagement hinges on two critical pillars: reliable configuration data and seamless omni-channel communication. The joint partnership brings together CMDBx’s real-time CMDB data trust and blast-radius intelligence with 3CLogic’s AI-powered voice and contact center solution, empowering organizations to drive operational resilience, lower mean time to resolution (MTTR), and accelerate return on investment (ROI) across their ServiceNow ecosystem.
“ServiceNow becomes far more powerful when operational context is available at the moment a decision or interaction takes place,” explains Abhishek P., Co-Founder and CTO at CMDBx. “CMDBx provides that context by continuously interpreting CI relationships, dependency paths, service topology, and configuration health. Combining that intelligence with 3CLogic’s Voice AI and contact center capabilities creates an opportunity to give agents and automated workflows immediate visibility into not just what is happening, but what is affected, what it depends on, and where the operational risk sits.”
By uniting CMDBx and 3CLogic within the native ServiceNow environment, organizations can eliminate data fragmentation, streamline live agent and automated workflows, and ensure every interaction is informed by accurate, real-time platform data.
"Modern IT and customer service operations cannot exist in silos," said Mike Mosquito, CEO at CMDBx. "Every automated workflow, AI recommendation, and customer call relies on accurate underlying data. By pairing CMDBx’s ability to turn raw ServiceNow CMDB data into trusted operational intelligence with 3CLogic’s powerful voice engagement engine, we are enabling teams to act faster, make smarter decisions, and reduce operational risk across the entire service delivery lifecycle."
Mike Mosquito
"Every automated workflow, AI recommendation, and customer call relies on accurate underlying data. By pairing CMDBx’s ability to turn raw ServiceNow CMDB data into trusted operational intelligence with 3CLogic’s powerful voice engagement engine, we are enabling teams to act faster, make smarter decisions, and reduce operational risk across the entire service delivery lifecycle."
"Organizations are looking to squeeze maximum value out of their digital workflows while delivering superior employee and customer experiences," said Bob Doherty, Global VP of Sales at 3CLogic. "Partnering with CMDBx allows us to extend the power of our Voice AI and contact center solutions by anchoring them to trusted, real-time CMDB data. Together, we are helping ServiceNow customers bridge the gap between operational intelligence and human engagement."
The combined joint capabilities are available immediately for enterprise organizations seeking to elevate their ServiceNow ITSM and CSM operations. For more information on the partnership, visit https://cmdbx.com/ or https://www.3clogic.com/.
CMDBx helps enterprise organizations turn their ServiceNow CMDB data into a trusted operational intelligence layer. Built specifically for ServiceNow platform owners, CMDB managers, and enterprise architects, CMDBx delivers automated dependency mapping, blast-radius simulation, CSDM validation, and governed remediation. By delivering clear visibility into CI health, drift, and topology, CMDBx enables teams to move from discovering data quality issues to fixing them with confidence. Learn more at cmdbx.com.
About 3CLogic
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Voice AI, agent automation & coaching, real-time transcription, and AI-powered sentiment analytics—all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit www.3clogic.com.