3CLogic, a leading provider of cloud call center software, today announced its Chief Innovation and Compliance Officer, Robert Killory, will be among a select group of industry experts chosen to speak at PACE’s (Professional Association for Customer Engagement) annual TCPA Washington Summit, an event designed to help businesses avoid risk and create breach strategies in a privacy-centric world.
“New TCPA policies have greatly impacted the operational objectives of today’s businesses,” states Killory. “But these businesses need to be aware that with the adoption of certain technology and procedures, they can still be highly productive and profitable while remaining compliant in an unfriendly regulatory environment."
The session will examine how recent TCPA rulings have significantly altered the communications landscape, while addressing all necessary measures organizations must take, both operationally and technologically, to facilitate compliance and maximize profitability.
3CLogic announced in mid-January the release of its enhanced Telephone Consumer Protection Act (TCPA) compliant platform, which includes features designed to mitigate the risk of unlawful interactions.
The panel discussion will be hosted September 29th at 3:00 p.m. EST at the W Hotel in Washington D.C. Additional details and registration are available here.
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine. For more information on 3CLogic, visit the web site at http://www.3clogic.com. www.3clogic.com.