Rockville, MD — February 23rd, 2026 — 3CLogic, a leader in next-generation Voice AI and automation, today announced the integration of its Voice AI Hub with Halo, the modern platform powering Enterprise Service Management (ESM) and CRM. The integration will enable organizations to leverage intelligent, voice-driven interactions across Halo’s ESM and CRM workflows, streamlining issue resolution, improving accessibility, and reducing operational friction across the front and back office.
As enterprises modernize service delivery, voice remains essential, especially for complex, urgent, or high-value interactions. Industry trends show a clear shift toward deeper CRM and service platform integrations, with organizations moving from contact center–centric interfaces to CRM-led experiences as integration demands grow. At the same time, 82% of companies expect AI to increase voice traffic due to faster resolution, lower costs, and higher satisfaction, while the majority of users still prefer speaking with a human for urgent issues.
“We are thrilled to expand our offering to the Halo ecosystem," explains Guillaume Seynhaeve, VP of Alliances at 3CLogic. "As organizations pivot toward CRM-led experiences, embedding 3CLogic’s robust Voice AI into Halo’s ESM and CRM workflows is essential for humanizing customer and employee interactions. This integration will empower customers to resolve complex issues faster and more intuitively than ever before".
Guillaume Seynhaeve
"As organizations pivot toward CRM-led experiences, embedding 3CLogic’s robust Voice AI into Halo’s ESM and CRM workflows is essential for humanizing customer and employee interactions. This integration will empower customers to resolve complex issues faster and more intuitively than ever before."
Halo provides a unified, modern platform for ESM and CRM, enabling organizations to manage incidents, requests, assets, and customer engagements, and more with speed and flexibility. The integration will seek to combine Halo’s flexible, API-driven platform with 3CLogic’s Voice AI expertise to identify users in real-time and execute workflows directly within the Halo environment.
By integrating 3CLogic’s Voice AI capabilities, Halo customers will be able to:
General availability is scheduled for mid-2026 with plans to evolve beyond AI-powered workflows to include 3CLogic’s full CCaaS and contact center solution. This will allow Halo customers to manage both automated and live-agent interactions within a single, unified service experience.
“Halo is committed to providing a flexible, modern platform for enterprise service management,” said Jason, Product Manager at Halo. “The addition of 3CLogic’s Voice AI capabilities allows our customers to extend that flexibility to the voice channel, creating a more intuitive and automated experience for employees and IT staff alike.”
Please visit 3CLogic.com or contact your Halo customer success manager for more information.
Jason
"The addition of 3CLogic’s Voice AI capabilities allows our customers to extend that flexibility to the voice channel, creating a more intuitive and automated experience for employees and IT staff alike."
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today’s leading CRM and Customer Service Management platforms. Globally available and leveraged by the world’s leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit www.3clogic.com.
Halo is a privately held software company and a global leader in enterprise platforms. Since its rebrand in 2019, the company has launched a suite of innovative products: HaloITSM for enterprise service management, HaloPSA for IT managed service providers, and HaloCRM for customer engagement. Used by over 125,000 teams in more than 75 countries, Halo’s platforms support both cloud and on-premise deployments. With a 300% growth rate over the past three years, Halo was recently named one of the fastest growing companies in the Financial Times’ FT 1000 list.