ROCKVILLE, MD – December 22, 2014 – 3CLogic, delivering next generation inbound, outbound and blended cloud contact center solutions, today announced the appointment of Kelley Gilbert to Director of Client Experience. The appointment comes as the company continues to enjoy significant growth in the cloud contact center space and seeks to maintain its customer-centric approach.
”We have an excellent team of customer service professionals that routinely receive high marks in customer satisfaction,” says Raj Sharma, President and CEO of 3CLogic. “With Kelley Gilbert joining the team, we expect to expand on that reputation and take the client experience to a whole new level.”
As the new Director of Client Experience, Kelley will oversee the entire client lifecycle including on-boarding, customer support, and customer advocacy with each respective department head reporting directly to her. Kelley brings together a diverse background and over 18 years of call center management experience with key Executive Director level positions held at Ticketmaster, Comcast, Next Day Blinds, Marriott, and Costar Group. Recognized for her customer-friendly approach to business, she is the recipient of numerous industry awards including IQPC’s 2011 Call Center Leader of the Year and SSON’s 2011 Excellence in Customer Service Award.
Kelley firmly believes an organization’s success is equally based on the product and the ability to deliver superior customer service. “Good businesses have customers who love their product or solution. But great businesses have clients who love both the product and the company delivering it,” states Kelley.
Unlike many of its competitors, 3CLogic provides 24X7 support staffed by highly trained engineers based out of the USA. For details about 3CLogic’s award-winning suite of cloud contact center solutions, visit www.3clogic.com. For more discussions on how cloud contact center solutions can help improve your business and best practices, visit http://blog.3clogic.com.
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine. For more information on 3CLogic, visit the web site at http://www.3clogic.com. www.3clogic.com.