How to Get the Most Out of Your Contact Center Software

Posted by Madeleine Coe on Jul 18, 2013 5:00:00 PM

“People pretend not to like grapes when the vines are too high for them to reach.”
Marguerite de Navarre

Read More

Topics: contact center software, crm integration, crm software, call center software, technical support, software support, service delivery

Four Questions to Ask About Technical Customer Support in the Cloud

Posted by Madeleine Coe on May 2, 2013 3:00:00 PM

When it comes to finding a software solution for your cloud-based contact center, there are two very important things to consider. The first is obviously whether the solution or technology offering fits your business needs. The second is the much less obvious, but ultimately just as important. What does this company offer in terms of technical customer support services?

Read More

Topics: contact center software, technical support, cloud customer service

Posts by Topic

See all