Tomorrow’s Contact Center – Who will be at the helm?

Posted by Rachel Brink on Jun 25, 2014 8:26:00 AM

Historically, contact centers have primarily been dominated by the young, if you believe a 2008 YouGov survey, with many generally below the age of 30.  With an increasingly tech-savvy and demanding consumer-base, one might interpret this as a benefit.  After all, who better to meet the multi-channel habits of today’s needy customers than today’s tech-centric youth?

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Topics: customer service, cloud based contact center, call center, multichannel contact center, multichannel call center, contact center, call center software, cloud based call center, cloud call center, best business practices, employee retention, service delivery, VOIP

Bye-Bye Outages: 3CLogic's V-TAG Technology for your Contact Center.

Posted by Rachel Brink on Nov 13, 2013 11:00:00 AM

We have all experienced outages. They come out of nowhere, and change the entire course of our day. Whether it is your cell phone, internet, electricity, or your call center, it is a royal pain in the neck. While these outages may only last for a short period of time, they can prove to have costly effects on your day or business.

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Topics: VTAG, cloud based contact center, fully redundant software, call center, multichannel contact center, multichannel call center, cloud based call center, redundant systems, no centralized server

Emails Ahoy! Making the Most of Your Multichannel Contact Center

Posted by Madeleine Coe on Aug 27, 2013 2:00:00 PM

Coming off of a brief beach vacation from work, I’m feeling pretty nautical. Of course, now that I’m back at my desk, I feel flooded by the tide of emails that have come into my inbox.

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Topics: 360 view, contact channels, call center software features, multichannel contact center, multichannel call center, email

We Interrupt the Blog For Big News!

Posted by Madeleine Coe on Aug 19, 2013 3:00:00 PM
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Topics: cloud based contact center, contact center software, cloud based solution, call center software features, multichannel call center, call center software, B2B marketing, news

Make Your Multichannel Contact Center Social

Posted by Madeleine Coe on Aug 15, 2013 2:00:00 PM

These days, providing great customer service for your business means being a contact center, not just a call center. This is achieved by using contact center software to provide multichannel accessibility to your customers through voice, chat, text, and social media. Out of all of these, social media is the newest and most difficult to wrangle into working for you as a method of customer service.

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Topics: contact center software, multichannel contact center, multichannel call center, social media

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