3CLogic's Contact Center Blog

You hear a scrape against the pavement. It is not a footstep, but rather the sound of something being dragged. You’ve just made your commute to work and are walking through the parking garage. A figure looms in the distance, barely visible. It’s still dark outside in the pre-dawn hours of the morning. The hairs on the back of your neck prick up.

You walk faster, shaking your head and telling yourself not to over-think it. It’s probably just someone else that works in your office building. Your morning coffee hasn’t kicked in and this could just be the remnants of a nightmare.

By now, you’ve probably heard all about the benefits of cloud-based, or hosted, contact center solutions over traditional premise-based solutions. They offer lower overhead costs, workplace flexibility, and unlimited scalability for functions and data storage. They can be accessed from anywhere in the world, anytime.

However, technology has progressed to the point where even a cloud-based contact center solution can be seen as traditional. It’s been around long enough (in tech years) that new cloud-based solutions are being developed to solve issues that businesses often face when they invest in a cloud-based solution.