Unlimited Call Scripting: Advice From An Introvert

Posted by Madeleine Coe on Jul 11, 2013 2:00:00 PM
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Topics: inbound, outbound, crm software, cloud customer service, customer support, call scripts

Ten Telecom Business Rules to Take to Heart, Part II

Posted by Madeleine Coe on Jun 18, 2013 2:00:00 PM
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Topics: call center, contact center, customer support, lead tracking, best business practices

Customer Support Calls: An Intricate Tango

Posted by Madeleine Coe on May 23, 2013 3:00:00 PM

This season, I really got into Dancing With The Stars on ABC. I loved cheering on my homeboy, Baltimore Ravens wide receiver Jacoby Jones, as he shimmied and spun across the dance floor with partner Karina Smirnoff all the way to third place during Tuesday night’s finale. As someone who has taken more than a few ballroom dance classes myself, watching him develop his carriage and footwork was rewarding as well as entertaining. It also reminded me of the process of getting the most out of a customer support call.

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Topics: customer service, call center, contact center, customer support

Too Many Screens, Too Many Steps: Customer Support Software

Posted by David Rastatter on Mar 7, 2013 2:45:00 PM
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Topics: customer service, contact center software, inbound, call center, crm integration, Inside sales, contact center, software support, customer support

CRM tools enhance the customer service experience. Email signatures.

Posted by David Rastatter on Jan 30, 2013 12:39:00 PM

A friend of mine posted an interesting question on his Facebook status,"How do you sign your business emails?" Based on the comments under his status, there seems to be a lot of debate on the best way to sign your email. There are many things to consider, and you do not want to set the wrong tone, or be perceived as being too stuffy or familiar. In the business world, first impressions are key. This is especially true when it comes to customer service. 3CLogic's Customer Relationship Management (CRM) integration program works with many different types of  CRM software solutions because cloud-based contact centers utilize both of these tools in their business. Most CRMs have built in features that automatically send emails to a client once a call is finished. While this automatic feature is a time saver, it can make things difficult when it comes to customizing your message to certain customers. 

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Topics: customer service, cloud based, contact center software, crm integration, contact center, B2B marketing, customer support, social media, software

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