3CLogic's Contact Center Blog

As technology has developed and become more advanced, security issues have become more prevalent year after year. Communities of hackers have generated to uncover issues with software that even the creators are not aware of. This is something that not only makes the customers uneasy, but also the companies involved in these security breaches. Often times, companies hear of these issues after much damage has been done; it is too late to fix what has occurred. A secure network/database is vital to the success of a business. It gives not only the business peace of mind, but also the customers in knowing that their information is secure.

We as humans are all hesitant to adopt new things from time to time; we like to steer away from the unknown and stick with what we are used to. It is just human nature. While this may be a more comforting way for people to go about their day-to-day lives, there are so many missed opportunities that could arise. A couple examples come to mind of how this mind-set has led to disaster for different companies and individuals.

If you’re not accessible to your customers at all times, especially in the case of a 24/7 contact center, you lose out on business. It's also frustrating to customers that want to get in contact with you and can’t because of maintenance outages for service upgrades, or server failure. If you want to run a successful contact center, you need a software solution with 100% uptime.

You already know that switching to a cloud-based software solution for your contact center can be the best move your business can make. The process is easy, swift, and takes almost no downtime for your customers. Besides, there are so many benefits to conducting business from the cloud, it would be silly not to consider it.