The Best Contact Center Solution (According to My iPod)

Posted by Madeleine Coe on Aug 6, 2013 2:00:00 PM

“Jenny, I got your number, I need to make you mine….”

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Topics: call center, crm integration, contact center solution, call center software, cloud based call center, cloud customer service, technology, software, increased call volume

Unlimited Call Scripting: Advice From An Introvert

Posted by Madeleine Coe on Jul 11, 2013 2:00:00 PM
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Topics: inbound, outbound, crm software, cloud customer service, customer support, call scripts

Listen Up, Contact Centers!

Posted by Madeleine Coe on Jun 20, 2013 2:00:00 PM

Listen up!

No, seriously, listen.

When I say that a conversation involves people listening to each other speak, you would say, “Duh, of course.” But how often are you in a conversation when you realize that the other person is talking at you, not with you? Or vice-versa? We’re all guilty of this. It reminds me of a scene from Fight Club, when two characters meet at a cancer support group. They joined because they’re just lonely, and not really sick;

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Topics: inbound, outbound, call center, contact center, cloud customer service

Four Questions to Ask About Technical Customer Support in the Cloud

Posted by Madeleine Coe on May 2, 2013 3:00:00 PM

When it comes to finding a software solution for your cloud-based contact center, there are two very important things to consider. The first is obviously whether the solution or technology offering fits your business needs. The second is the much less obvious, but ultimately just as important. What does this company offer in terms of technical customer support services?

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Topics: contact center software, technical support, cloud customer service

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