3CLogic's Contact Center Blog

A Quick Happy Hour Guide to Explaining What You Do for Newbies

We as humans are all hesitant to adopt new things from time to time; we like to steer away from the unknown and stick with what we are used to. It is just human nature. While this may be a more comforting way for people to go about their day-to-day lives, there are so many missed opportunities that could arise. A couple examples come to mind of how this mind-set has led to disaster for different companies and individuals.

By now, you’ve probably heard all about the benefits of cloud-based, or hosted, contact center solutions over traditional premise-based solutions. They offer lower overhead costs, workplace flexibility, and unlimited scalability for functions and data storage. They can be accessed from anywhere in the world, anytime.

However, technology has progressed to the point where even a cloud-based contact center solution can be seen as traditional. It’s been around long enough (in tech years) that new cloud-based solutions are being developed to solve issues that businesses often face when they invest in a cloud-based solution.

I’m a writer. And, as such, I love words. The ins, outs, and oddities of the English language. Ways that words can creatively used, reused, misused. Obscure words, especially. I got my BA in Creative Writing. Let’s just say it’s a big deal to me. I literally “geek out” about words.