Contact Center Conversation and Vodka Sodas

Posted by David Rastatter on Oct 3, 2013 12:10:00 PM

A Quick Happy Hour Guide to Explaining What You Do for Newbies

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Topics: customer service, VTAG, cloud based, call center, contact center, cloud based call center

Taking a Chance on Cloud Technology

Posted by Rachel Brink on Sep 30, 2013 12:43:00 PM

We as humans are all hesitant to adopt new things from time to time; we like to steer away from the unknown and stick with what we are used to. It is just human nature. While this may be a more comforting way for people to go about their day-to-day lives, there are so many missed opportunities that could arise. A couple examples come to mind of how this mind-set has led to disaster for different companies and individuals.

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Topics: cloud security, cloud based, call center, cloud based solution, call center scalability, call center software features, CRM, crm software, call center software, B2B marketing, technology, cloud call center, software

PCI Compliance: The Vault in the cloud.

Posted by David Rastatter on Sep 26, 2013 3:02:00 PM
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Topics: customer service, cloud based, call center, crm integration, contact center, customer support, pci compliance

Why Centralized Servers Don't Make Sense

Posted by Madeleine Coe on Jun 13, 2013 2:00:00 PM

By now, you’ve probably heard all about the benefits of cloud-based, or hosted, contact center solutions over traditional premise-based solutions. They offer lower overhead costs, workplace flexibility, and unlimited scalability for functions and data storage. They can be accessed from anywhere in the world, anytime.

However, technology has progressed to the point where even a cloud-based contact center solution can be seen as traditional. It’s been around long enough (in tech years) that new cloud-based solutions are being developed to solve issues that businesses often face when they invest in a cloud-based solution.

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Topics: cloud based, contact center software, cloud based solution, grid computing, redundant systems, no centralized server

4 Words that the Tech Industry Totally Stole

Posted by Madeleine Coe on Jun 6, 2013 2:00:00 PM

I’m a writer. And, as such, I love words. The ins, outs, and oddities of the English language. Ways that words can creatively used, reused, misused. Obscure words, especially. I got my BA in Creative Writing. Let’s just say it’s a big deal to me. I literally “geek out” about words.

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Topics: cloud based, cloud based solution, technology, redundant systems, software

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