Three Ways to Handle Call Spikes during the Zombie Apocalypse

Posted by Madeleine Coe on Jun 25, 2013 2:00:00 PM

You hear a scrape against the pavement. It is not a footstep, but rather the sound of something being dragged. You’ve just made your commute to work and are walking through the parking garage. A figure looms in the distance, barely visible. It’s still dark outside in the pre-dawn hours of the morning. The hairs on the back of your neck prick up.

You walk faster, shaking your head and telling yourself not to over-think it. It’s probably just someone else that works in your office building. Your morning coffee hasn’t kicked in and this could just be the remnants of a nightmare.

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Topics: VTAG, inbound, outbound, cloud based solution, call center scalability, grid computing, increased call volume

Why Centralized Servers Don't Make Sense

Posted by Madeleine Coe on Jun 13, 2013 2:00:00 PM

By now, you’ve probably heard all about the benefits of cloud-based, or hosted, contact center solutions over traditional premise-based solutions. They offer lower overhead costs, workplace flexibility, and unlimited scalability for functions and data storage. They can be accessed from anywhere in the world, anytime.

However, technology has progressed to the point where even a cloud-based contact center solution can be seen as traditional. It’s been around long enough (in tech years) that new cloud-based solutions are being developed to solve issues that businesses often face when they invest in a cloud-based solution.

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Topics: cloud based, contact center software, cloud based solution, grid computing, redundant systems, no centralized server

4 Words that the Tech Industry Totally Stole

Posted by Madeleine Coe on Jun 6, 2013 2:00:00 PM

I’m a writer. And, as such, I love words. The ins, outs, and oddities of the English language. Ways that words can creatively used, reused, misused. Obscure words, especially. I got my BA in Creative Writing. Let’s just say it’s a big deal to me. I literally “geek out” about words.

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Topics: cloud based, cloud based solution, technology, redundant systems, software

Why the Public Cloud is Just Plain Better

Posted by Madeleine Coe on May 16, 2013 3:00:00 PM

You already know that switching to a cloud-based software solution for your contact center can be the best move your business can make. The process is easy, swift, and takes almost no downtime for your customers. Besides, there are so many benefits to conducting business from the cloud, it would be silly not to consider it.

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Topics: cloud security, cloud based solution, public cloud, call center scalability

Cloud-Based Contact Centers Mean Agents Can Work Happily from Home

Posted by Madeleine Coe on May 9, 2013 3:00:00 PM

It’s a rainy day in the DC Metro area. The sky is grey and rain droplets ping off windows as cars splash murky puddles up onto the sidewalks.

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Topics: contact center software, call center, cloud based solution, remote agents, work from home

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