Learn through our Webinars: CRM Integration with Contact Center Software

Posted by Rachel Brink on Nov 19, 2013 9:20:00 AM

Webinars (interactive online conferences), are a great way to learn about new software services. They essentially bring together people from all geographic locations into one workshop with real-time communication. Webinars are great options for companies that are based across the country, because it allows them to still receive the best quality information and demonstrations without having to travel. These web conferences allow for communication from both ends, so it is the next best thing to being in-person with someone.

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Topics: cloud based contact center, contact center software, call center, crm integration, crm integration, cloud based solution, call center software features, CRM, contact center, contact center solution, crm software, call center software, cloud based call center

Calling all Laggards!

Posted by Rachel Brink on Nov 6, 2013 10:25:00 AM

With the development of any new product or service, there are people who typically jump on the bandwagon right away, and there are others who are slower to adopt new innovations. Those who are quick to adopt these new technologies right away are known as innovators and early adopters. They tend to be less conservative, more risk-oriented, and opinion leaders. Then, there are those who are hesitant to adopt new products, known as the late majority or laggards. They tend to be more conservative, skeptical, and will only begin using a product if the majority is using it or if it has become mainstream. Every business or industry deals with this product adoption model to an extent, and it is becoming evident that this is the case with cloud-based technology.

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Topics: cloud based contact center, cloud based, call center, cloud based solution, cloud based call center, technical support, software support, cloud customer service

Cutting Costs, One Customer at a Time

Posted by Rachel Brink on Nov 1, 2013 10:00:00 AM

Cutting costs and increasing efficiency: it’s what every business has strived to do for decades. Because of the most recent economic downturn, it has become a priority for businesses to follow this business model. Companies have been forced to close factories, initiate massive layoffs, and file for bankruptcy in order to stay afloat. Take, for instance, the airline industry. For the past few years, airlines have been struggling to make profits with such high variable costs, especially because people began traveling less. Airlines such as Southwest, one of the few profitable ones in the industry, recently redesigned the seating in their planes so that the chairs are lighter and smaller, thus allowing them to add a couple of extra rows of seats on the aircrafts. They have even started to overbook flights, banking on the fact that there may be some no-shows. While it may seem to some that this is a bad thing, it's helping them to keep their costs and prices down, and remain on top in their industry.

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Topics: VTAG, cloud based contact center, cloud based, call center, cloud based solution, call center software, cloud based call center, cloud call center

Taking a Chance on Cloud Technology

Posted by Rachel Brink on Sep 30, 2013 12:43:00 PM

We as humans are all hesitant to adopt new things from time to time; we like to steer away from the unknown and stick with what we are used to. It is just human nature. While this may be a more comforting way for people to go about their day-to-day lives, there are so many missed opportunities that could arise. A couple examples come to mind of how this mind-set has led to disaster for different companies and individuals.

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Topics: cloud security, cloud based, call center, cloud based solution, call center scalability, call center software features, CRM, crm software, call center software, B2B marketing, technology, cloud call center, software

We Interrupt the Blog For Big News!

Posted by Madeleine Coe on Aug 19, 2013 3:00:00 PM
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Topics: cloud based contact center, contact center software, cloud based solution, call center software features, multichannel call center, call center software, B2B marketing, news

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