Learn through our Webinars: CRM Integration with Contact Center Software

Posted by Rachel Brink on Nov 19, 2013 9:20:00 AM

Webinars (interactive online conferences), are a great way to learn about new software services. They essentially bring together people from all geographic locations into one workshop with real-time communication. Webinars are great options for companies that are based across the country, because it allows them to still receive the best quality information and demonstrations without having to travel. These web conferences allow for communication from both ends, so it is the next best thing to being in-person with someone.

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Topics: cloud based contact center, contact center software, call center, crm integration, crm integration, cloud based solution, call center software features, CRM, contact center, contact center solution, crm software, call center software, cloud based call center

What Customers Have Come to Expect

Posted by Rachel Brink on Oct 25, 2013 1:15:00 AM

In recent years, I feel as though my customer service expectations have risen tremendously. I am not completely sure why this is the case, but I know it has something to do with the technological advancements that our society has made. So many companies used to be able to get away with poor customer service because it was difficult for their customers to research them before hand, and harder for them to make the switch to a different company. Now, marketing is a two-way street; customers can post reviews on Facebook, Angie’s List, blogs and twitter regarding their experiences with companies. These customers can now project their opinions to thousands of people, if not more, and speak either highly or poorly of the companies with which they are doing business. Also, switching companies is now a matter of a quick and easy phone call. Companies can no longer get away with cutting any corners, and it has become a priority for many to re-vamp their customer service departments to ensure that they will not be brought down by negative reviews.

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Topics: customer service, inbound, call center, contact channels, call center software features, technical support, cloud customer support, software support, cloud customer service, customer support

Taking a Chance on Cloud Technology

Posted by Rachel Brink on Sep 30, 2013 12:43:00 PM

We as humans are all hesitant to adopt new things from time to time; we like to steer away from the unknown and stick with what we are used to. It is just human nature. While this may be a more comforting way for people to go about their day-to-day lives, there are so many missed opportunities that could arise. A couple examples come to mind of how this mind-set has led to disaster for different companies and individuals.

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Topics: cloud security, cloud based, call center, cloud based solution, call center scalability, call center software features, CRM, crm software, call center software, B2B marketing, technology, cloud call center, software

Disaster-Proof Your Cloud Contact Center to Weather any Storm!

Posted by Madeleine Coe on Sep 19, 2013 2:45:00 PM

If you’re not accessible to your customers at all times, especially in the case of a 24/7 contact center, you lose out on business. It's also frustrating to customers that want to get in contact with you and can’t because of maintenance outages for service upgrades, or server failure. If you want to run a successful contact center, you need a software solution with 100% uptime.

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Topics: cloud security, VTAG, fully redundant software, call center software features, grid computing, no centralized server, data recovery, fault tolerance

3CLogic’s Cloud Contact Center Software Upgrade Solution: Phoenix

Posted by David Rastatter on Sep 11, 2013 3:36:00 PM

One of the main culprits of downtime is when a cloud contact center software solution needs to upgrade. Just think about the number of times you have logged into iTunes or wanted to
open an app on your phone, only to realize you had to shut everything down in
order to get the latest version.

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Topics: cloud based contact center, call center software features, call center software, cloud call center

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