12 Rules of Small Business Warfare

Posted by Madeleine Coe on Jul 30, 2013 2:00:00 PM

No matter what your business does, or what industry you are in, you are going to have competitors. To be the best, you have to have the best product. But, when you see your competitors succeeding publicly, competitors who maybe have better (1) funding, (2) marketing campaigns, or (3) a competitive advantage (such as an additional service offering, product feature, etc); it’s hard not to go on the offensive. Just remember to keep in mind these rules of combat so that your business succeeds while playing fair. Your contact center is going to be your main line of defense. 

Read More

Topics: customer service, call center scalability, contact center solution, small business solution

Everything You Need to Know About Outbound Dialing

Posted by Madeleine Coe on Jul 25, 2013 2:00:00 PM

Any contact center needs a dialing system, whether it be a traditional phone line or even a newfangled CTI (Computer Telephony Integration) or VoIP-based application which runs through your computer. Vocal communication has come a long way in the past few years with all these technological advances.

Read More

Topics: contact center software, outbound, call center scalability, contact center solution, call center software, predictive dialer, call blast

What's the Secret to Call Center Retention? Get in Their Head.

Posted by Madeleine Coe on Jun 27, 2013 2:00:00 PM

Guest Blogger: Ashley Verrill is a software analyst at Software Advice. She has spent the last six years reporting and writing business news and strategy features. Her work has been featured or cited in Inc., Forbes, Business Insider, GigaOM, CIO.com, Yahoo News, the Upstart Business Journal, the Austin Business Journal and the North Bay Business Journal, among others. She also produces original research-based reports and video content with industry experts and thought leaders.

Read More

Topics: call center scalability, contact center solution, small business solution, best business practices, small contact center software

Three Ways to Handle Call Spikes during the Zombie Apocalypse

Posted by Madeleine Coe on Jun 25, 2013 2:00:00 PM

You hear a scrape against the pavement. It is not a footstep, but rather the sound of something being dragged. You’ve just made your commute to work and are walking through the parking garage. A figure looms in the distance, barely visible. It’s still dark outside in the pre-dawn hours of the morning. The hairs on the back of your neck prick up.

You walk faster, shaking your head and telling yourself not to over-think it. It’s probably just someone else that works in your office building. Your morning coffee hasn’t kicked in and this could just be the remnants of a nightmare.

Read More

Topics: VTAG, inbound, outbound, cloud based solution, call center scalability, grid computing, increased call volume

Why the Public Cloud is Just Plain Better

Posted by Madeleine Coe on May 16, 2013 3:00:00 PM

You already know that switching to a cloud-based software solution for your contact center can be the best move your business can make. The process is easy, swift, and takes almost no downtime for your customers. Besides, there are so many benefits to conducting business from the cloud, it would be silly not to consider it.

Read More

Topics: cloud security, cloud based solution, public cloud, call center scalability

Posts by Topic

See all