4 Things Public Cloud Will Provide Your Contact Center that Private Cloud Cannot

Not all cloud contact center solutions are created equal

The cloud space is rapidly growing, and shows no signs of slowing down—in fact, cloud computing spending is projected to reach $155 Billion by 2015, up from $46.4 Billion in 2008. But not all cloud contact center solutions are created equal—there is an important distinction to be made: Public versus Private.

In this brief, you’ll learn:

• How public cloud has greater access to IT resources
• Why public cloud infrastructure is better fit to manage exponentially growing 
• Why public cloud offers superior service reliability
• Why public cloud security is just as good, if not better, than that of private cloud