It’s a rainy day in the DC Metro area. The sky is grey and rain droplets ping off windows as cars splash murky puddles up onto the sidewalks.
At least, I presume that’s what is going on. I am not at the office.
I am working from home today and instead of falling into a slump from the rainy day blues, I have been incredibly productive. Telecommuting means I can chill out in sweatpants with my cat warming my feet as I race through white page revisions and complete vital marketing research. I don’t have to battle traffic to get to the 3CLogic offices in Rockville, MD. I can make a complete healthy lunch rather than spending time and money ordering food out or munching unhappily on reheated leftovers at my desk. True story: a coworker at a past workplace once heated up leftover mahi-mahi in the microwave and the whole office got on the speaker system to complain about the lingering fishy smell. Talk about occupational hazards!
Working from home, I am more comfortable, productive, and happy; and, if I need to communicate with my coworkers, service representatives, or any clients, I have Skype, email, and phone channels open to me. As much as I love getting dressed up for work and collaborating with my coworkers and the marketing team in person, telecommuting is definitely a great way to focus and get my work done.
Working from home has been a hot topic in the news after Yahoo! CEO Marissa Mayer took heat from a leaked internal memo that required all Yahoo! employees to report to offices for work. Telecommuting had long been a part of their company culture and, indeed, many companies have policies that allow for employees to work from home, so a significant amount of controversy erupted over this new story.
In a later press release, Mayer explained her reasoning was that the most quality and speedy workmanship comes from employees who are able to communicate in person and bounce ideas off one another. However, she allowed that the flexibility of working alone from home does increase productivity.
If you are a contact center looking for business solutions, you might want to consider a software solution that allows for home-based agents. The flexibility of a contact center solution that can be accessed from anywhere means a number of benefits to both your business and your contact center agents.
A cloud-based contact center solution that can be accessed and set up anywhere, means your agents can work remotely if they have a PC, internet connection, and working headset. This also means reduced costs for your business since you do not have to purchase hardware or even physical buildings to house agents and computer equipment. Cloud-hosted solutions ensure you won’t miss out on the scalability, security, and availability of a traditional contact center.
Plus, the workplace flexibility means your individual agents will be happier and more productive. High morale is a key factor in business success. Studies have shown that employees who eat outside or away from their desk end up being more energized throughout the workday. Working from home means that employees can focus on the customers and connect with them one-on-one without any distractions. Remember, a happy agent makes for a happy customer.
With a cloud-based solution, you can set up a contact center and save on infrastructure costs while creating a pleasant and productive work environment for home-based or on-premise agents. And personally, I like being able to get my dinner started at home while I’m listening to a web seminar. I love having the flexibility to telecommute.
Why save money or make your employees happy when you can do both? The flexibility of a cloud-based solution has so many advantages that will help a contact center succeed.