David Rastatter

Recent Posts

3CLogic’s Cloud Contact Center Software Upgrade Solution: Phoenix

Posted by David Rastatter on Sep 11, 2013 3:36:00 PM

One of the main culprits of downtime is when a cloud contact center software solution needs to upgrade. Just think about the number of times you have logged into iTunes or wanted to
open an app on your phone, only to realize you had to shut everything down in
order to get the latest version.

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Topics: cloud based contact center, call center software features, call center software, cloud call center

Too Many Screens, Too Many Steps: Customer Support Software

Posted by David Rastatter on Mar 7, 2013 2:45:00 PM
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Topics: customer service, contact center software, inbound, call center, crm integration, Inside sales, contact center, software support, customer support

Customer Support Software

Posted by David Rastatter on Feb 1, 2013 10:20:00 AM

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Topics: contact center software, inbound, outbound, call center, CRM, contact center, software

CRM tools enhance the customer service experience. Email signatures.

Posted by David Rastatter on Jan 30, 2013 12:39:00 PM

A friend of mine posted an interesting question on his Facebook status,"How do you sign your business emails?" Based on the comments under his status, there seems to be a lot of debate on the best way to sign your email. There are many things to consider, and you do not want to set the wrong tone, or be perceived as being too stuffy or familiar. In the business world, first impressions are key. This is especially true when it comes to customer service. 3CLogic's Customer Relationship Management (CRM) integration program works with many different types of  CRM software solutions because cloud-based contact centers utilize both of these tools in their business. Most CRMs have built in features that automatically send emails to a client once a call is finished. While this automatic feature is a time saver, it can make things difficult when it comes to customizing your message to certain customers. 

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Topics: customer service, cloud based, contact center software, crm integration, contact center, B2B marketing, customer support, social media, software

3CLogic and the Versatility of Inbound and Outbound Contact Centers

Posted by David Rastatter on Dec 13, 2012 9:40:00 AM
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Topics: cloud based, inbound, outbound, call center, contact center, customer support

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