David Rastatter

Recent Posts

Jay's Corner: What does V-TAG Mean to Your Contact Center?

Posted by David Rastatter on Dec 20, 2013 9:20:00 AM

What is V-TAG?

The innovative, patent-pending, Virtual Telephony Application Grid (V-TAG) has set 3CLogic apart from other cloud-based contact center solutions. Without V-TAG, 3CLogic can’t guarantee 99.999% uptime. Without V-TAG, your reps will hear that “click” of the phone hanging up
more often, because of that pesky dialer delay. Without V-TAG, if that precious centralized server malfunctions for even a few minutes, say goodbye to those sales you were working so hard to make. Without V-TAG, keep trying to understand what the person on the other end of the phone is saying, with all that static. Just lie and say you are on the road, going through a tunnel, or maybe you can blame it on some bad weather. It’s not like your business relies on
these things to be successful….

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Topics: VTAG, cloud based contact center, fully redundant software, inbound, grid computing, contact center solution, cloud based call center, voice, SaaS, VOIP

SaaS Contact Center Software, the quick and dirty!

Posted by David Rastatter on Dec 9, 2013 12:00:00 PM

So what is software-as-a-service (SaaS)?

After being immersed in the contact center arena for quite some time, I have found that people are still having trouble grasping what software-as-a-service really is. Software-as-a-service, also known as SaaS, is an on demand software. The software is hosted in the cloud and a web browser acts as the medium for the customer to access it.

Think of it like renting an apartment, as opposed to owning one. Your landlord or property management company handles all of the maintenance headaches such as plumbing issues, broken air conditioning units, and changing light bulbs, while you enjoy the benefits of living in the apartment. SaaS can be seen as the same thing. It allows the customer to enjoy the product without worrying about the behind the scenes maintenance including updates and fixes. The customer uses the software, but its ‘skeleton’ remains unseen.

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Topics: cloud based solution, call center software features, call center software, customer support, software, SaaS

Contact Center Conversation and Vodka Sodas

Posted by David Rastatter on Oct 3, 2013 12:10:00 PM

A Quick Happy Hour Guide to Explaining What You Do for Newbies

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Topics: customer service, VTAG, cloud based, call center, contact center, cloud based call center

PCI Compliance: The Vault in the cloud.

Posted by David Rastatter on Sep 26, 2013 3:02:00 PM
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Topics: customer service, cloud based, call center, crm integration, contact center, customer support, pci compliance

Grid Computing in a Contact Center...say what?!

Posted by David Rastatter on Sep 24, 2013 1:36:00 PM

Grid Architecture

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Topics: VTAG, grid computing, call center software, cloud based call center, VOIP

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