Consider the Following:
Today, it’s not just about servicing your customers—it’s about offering a memorable experience and creating a long lasting relationship. But while 80% of companies believe they deliver “superior” customer service, only 8% of customers agree. And when you consider 86% of consumers will quit doing business with a company following a single bad customer experience, the challenge facing contact centers quickly becomes clear.
Topics: customer service, contact center software, call center, multichannel contact center, multichannel call center, contact center, customer satisfaction, first call resolution, self-service, workforce optimization, customer relationship