Aug 18

Delivering superior customer service: The case for WFO

Posted by Kristen Braun on Aug 18, 2015 11:00:25 AM
In an era of the empowered customer, improving customer service interactions is essential, and powering your contact center with the right tools has become imperative to stay ahead of the game. With a number of workforce optimization solutions moving to the cloud, many companies are integrating this popular tool with their contact center to gain a 360 degree view of their customers. According to Gartner, 30% of organizations with more than 300 agents will adopt an integrated approach to WFO to increase their operational efficiency and customer satisfaction.
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Topics: call center software, workforce optimization, wfo