Latest Contact Center Best Practices

Jun 03

6 Ways to Boost Sales in SugarCRM

Posted by Rachel Brink on Jun 3, 2016 9:42:11 AM

Customer Relationship Management (CRM) platforms exist to help businesses manage the vast amount of information their customers provide, and use it to more effectively build lasting relationships—right? But the missing piece of the puzzle, and one many take for granted, is the communications component (telephony)–the true vessel that is facilitating these strong and lasting customer relationships.

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Topics: crm integration, CRM, SugarCRM, CTI

Mar 11

Guest Post: How SugarCRM Helps Improve Customer Service

Posted by Faye Business Systems Group on Mar 11, 2016 8:58:26 AM

Many company executives realize the importance of customer service to their organization. It’s no longer seen as just an outlet for customer complaints but instead a department to help ensure customer loyalty. As its core function, customer service is expected to effectively handle basic customer transactions.

Think back to a bad customer service experience. What do you wish the rep had done better? How about the best experience you had? If you’re like most people, you expect customer service to be able to quickly and proactively help answer questions and resolve issues. After all, isn’t that why they are there?

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Topics: customer service, CRM, SugarCRM

Feb 26

Guest Post: 10 Ways to Use SugarCRM for Customer Service

Posted by Faye Business Systems Group on Feb 26, 2016 9:01:23 AM

As a Customer Success Manager, I spend a lot of time thinking about how to keep customers happy and productive with their products. The retention of current customers is fundamental to most businesses and quality customer service is at the core of facilitating that. Having a system in place to enable your team to provide excellent customer service is very important. Let’s look at how you can use SugarCRM for customer service:

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Topics: customer service, CRM, SugarCRM