Latest Contact Center Best Practices

Nov 30

How SugarCRM Helps Improve Customer Service

Posted by Faye Business Systems Group on Nov 30, 2016 10:05:57 AM
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Many company executives realize the importance of customer service to their organization. It’s no longer seen as just an outlet for customer complaints but instead a department to help ensure customer loyalty. As its core function, customer service is expected to effectively handle basic customer transactions.

Think back to a bad customer service experience. What do you wish the rep had done better? How about the best experience you had? If you’re like most people, you expect customer service to be able to quickly and proactively help answer questions and resolve issues. After all, isn’t that why they are there?

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Topics: customer service, CRM, SugarCRM

Aug 03

Guest Post: How to Customize the SugarCRM Home Screen with List Views

Posted by Faye Business Systems Group on Aug 3, 2016 9:18:04 AM
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Unlike other CRM’s out there (you know who you are), when it comes to customizing your SugarCRM home screen, you’ve got more options than a lunch at Chipotle. Did you know that you can actually add List View reports to your home screen? There might be some really useful data that your sales team would want to see each time they log in to Sugar, and we’re going to show you how to do that.

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Topics: SugarCRM

Jul 26

Guest Post: 6 Must Have Tools for SugarCRM Users

Posted by Epicom on Jul 26, 2016 9:22:49 AM
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The variety and size of the Sugar ecosystem is really incredible. There are countless partners, integrators, apps and customizations that are extending the power of Sugar far beyond CRM. As a CRM consultant, Epicom is often looking for the best applications in the ecosystem to recommend to our customers. Below is a list of the tools we most often recommend and a description of what they do.

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Topics: crm integration, call center software, SugarCRM, sales tools, sugarcrm integrator, crm integrator

Jun 22

Top 3 Customer Engagement Trends Uncovered at SugarCon

Posted by Rachel Brink on Jun 22, 2016 9:31:41 AM

For those of you who did not have the privilege of attending SugarCon in San Francisco this year, the event was packed with exciting product announcements and updates, insightful keynotes, and a wide-array of educational track sessions—in fact, summing it all up in a short blog post doesn’t quite do it justice. But we’ve taken a stab at summarizing the top three key takeaways from this year’s show, and what it means for businesses looking to enhance their user and customer experience.

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Topics: SugarCRM, SugarCon, customer engagement

Jun 09

5 Things You Can’t Miss at SugarCon 2016

Posted by Rachel Brink on Jun 9, 2016 9:23:20 AM

SugarCon, SugarCRM’s annual San Francisco-based CRM conference, is this year’s can’t miss event for Sugar customers, partners, prospects, developers, and technology experts. Offering attendees valuable CRM insights and trends from industry leaders, information on Sugar’s product roadmap, networking opportunities, and more, the show is designed to help companies master digital and mobile technologies to deliver greater value to their customers. If it’s your first time attending the show, or you would simply like a quick refresh, check-out the following events we recommend that you attend at this year’s conference. You won’t be disappointed!

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Topics: SugarCRM, SugarCon