As healthcare providers look for ways to improve patient experiences in the post-pandemic era, giving high-quality healthcare support services is a top priority for providers.
As healthcare providers look for ways to improve patient experiences in the post-pandemic era, giving high-quality healthcare support services is a top priority for providers.
Topics: IVR technology, ServiceNow, healthcare, ServiceNow HCLS
Doing more with less has quickly become a way of life for most organizations. In an effort to minimize costs without degrading the customer experience, service departments have increasingly turned to digital channels to provide customer support.
Topics: IVR, ServiceNow, automation, webinar, voice workflows
Digital transformation in the private sector helped 80% of companies weather the economic slowdown during the pandemic. But the team at Delaware’s Department of Labor is proof that public sector leaders can also benefit from the operational efficiencies that cloud-based contact center services provide.
Topics: IVR, ServiceNow, automation, citizen services
Picture this — your call center experiences a huge surge in volume on Tuesday morning at 10am, a time that’s typically quiet. As the queue grows, average handle time (AHT) spikes, the abandon rate grows, and the first call resolution rate plummets.
Topics: customer experience, reporting and analytics, contact center integrations, ServiceNow
For business leaders and IT professionals looking to drive forward their organization’s digital transformation, ServiceNow’s annual Now at Work conference is a must-attend event. Whether in-person or digital, Now At Work is a great way to connect with others in the ServiceNow industry and is a prime opportunity to learn how to improve your processes and drive results.
Topics: customer experience, ServiceNow, helpdesk, ITSM
Today’s customers don’t just want tailored experiences, they expect them. This is even truer when they reach out to contact centers to receive support for an issue. Customers crave one-on-one interactions with agents who are empathetic to their frustrations and able to provide useful solutions.
Topics: customer experience, omnichannel, contact center technology, ServiceNow
As a ServiceNow Technology Partner, 3CLogic is proud to offer the premier cloud contact center solution that deeply integrates with the platform of platforms. But don’t just take our word for it.
Discover how Wellstar Health leveraged 3CLogic’s voice solution for ServiceNow to deliver exceptional experiences for its customers, agents, and contact center managers. Since implementing 3CLogic, Wellstar Health has seen dramatic cost-savings as well, reallocating 250 hours of agent staffing per month.
Topics: ServiceNow
As a ServiceNow Premier Partner, 3CLogic is proud to offer the leading cloud contact center solution that deeply integrates with the platform of platforms. But don’t just take our word for it.
Discover how Ingles Markets, Inc. leveraged 3CLogic’s voice solution for ServiceNow to modernize their contact center operations and boost agent and manager productivity by 3% within 90 days.
Topics: contact center integrations, call center solutions, ServiceNow, enterprise communications