Latest Contact Center Best Practices

Nov 22

6 Ways to Running your Most Successful Outbound Call Center Campaign

Posted by Guillaume Seynhaeve on Nov 22, 2016 12:30:38 PM
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Technology has come a long way to enhance sales and marketing initiatives. From marketing automation tools, to customer relationship management (CRM) platforms, to predictive dialing solutions – the list goes on. And the results speak for themselves when you consider some agents have seen a 400% improvement in productivity and overall efficiency.

But what do those on the receiving end think of these enhanced outreach efforts?

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Topics: call center, contact center, outbound campaign, outbound call center, sales campaign, outbound sales

Jun 19

44% of your Sales Reps are Giving up After 1 Interaction

Posted by Rachel Brink on Jun 19, 2015 8:48:00 AM

Sales has always been equated to a numbers game. But as the number of communication channels continues to rapidly expand, the ease with which agents are able to reach potential prospects has become far more complex. Discover some of the challenges sales representatives and contact centers are facing when it comes to their outbound sales efforts:

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Topics: outbound campaign, outbound call center, sales campaign, outbound sales, sales

Mar 06

5 Tricks to Enhancing Sales Lead Conversions

Posted by Guillaume Seynhaeve on Mar 6, 2015 12:06:50 PM

Despite the advancements in technology, the basics of sales and lead conversions have largely remained untouched. For any sales outreach to succeed you need the following:

  1. Successfully contact the lead.
  2. Provide the prospect a relevant pitch
  3. Nurture the lead through to the close.
  4. Maintain the relationship.

While conceptually simple, the fact remains many will readily attest to the contrary, with the increasing challenge each modern sales rep faces clearly obvious when you consider the following:

  • 80% of sales require 5 follow-up calls after the initial meeting to close
  • The average sales rep spends over 6 hours prospecting for leads.
  • Sales reps average 8 calls per hour to setup just 1 appointment.
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Topics: sales campaign, sales, lead conversion

Feb 06

6 Steps to Running your Most Successful Outbound Call Center Campaign

Posted by Guillaume Seynhaeve on Feb 6, 2015 10:00:35 AM

Technology has come a long way to enhance sales and marketing initiatives. From marketing automation tools, to customer relationship management (CRM) platforms, to predictive dialing solutions – the list goes on. And the results speak for themselves when you consider some agents have seen a 400% improvement in productivity and overall efficiency.

But what do those on the receiving end think of these enhanced outreach efforts?

Read More

Topics: call center, contact center, outbound campaign, outbound call center, sales campaign, outbound sales