Latest Contact Center Best Practices

Feb 12

5 Secrets to Smarter and More Successful Sales Prospecting

Posted by Rachel Brink on Feb 12, 2016 9:06:48 AM

It’s no secret that sales prospecting can be a difficult task—in fact, the average sales rep makes 8 dials per hour and prospects for 6.25 hours to set a single appointment, a reality that can quickly demotivate to even the most-qualified and hardest working sales teams. And when one considers the fact that more than half of a sales rep’s time is unknowingly wasted on unproductive prospecting, the problem at hand quickly becomes clear. So how can sales teams work smarter rather than harder with their existing resources to boost the success of their sales campaigns, and increase the odds of a successful close? A few suggestions:

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Topics: contact center software, predictive dialer, outbound sales, sales, cold calling, sales prospecting

Mar 24

Does TCPA Compliance Apply to my Business?

Posted by Rachel Brink on Mar 24, 2015 1:09:18 PM

The Telephone Consumer Protection Act (TCPA), created to protect consumers from unsolicited and inconvenient phone calls, faxes, and texts, requires businesses dialing wireless numbers through Automatic Telephone Dialing Systems (ATDS) for the purpose of soliciting sales to proceed with extreme caution. Defined as equipment which has the capacity to store or produce telephone numbers to be called using a random or sequential number generator, and can dial such numbers, ATDSs have become a staple within the contact center space, as they offer businesses the following benefits:


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Topics: predictive dialer, tcpa, auto-dialer, tcpa compliance

Oct 22

Is the Predictive Dialer Dead?

Posted by Guillaume Seynhaeve on Oct 22, 2014 9:01:00 AM

The emergence of Predictive Dialing has revolutionized the way contact centers perform outbound campaigns. What was once a tiring, manual, and inefficient task, can now be fully automated and maximized. In fact, contact centers have enjoyed a 50% increase in sales, 100% growth in profits, and 400% improvement in agent productivity since the introduction of predictive dialer platforms. But despite being the ideal solution for outbound campaigns, predictive dialers have faced substantial scrutiny and restrictions in recent years, requiring users to proceed with extreme caution.  So are the days of the predictive dialer numbered?

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Topics: call center, contact center, predictive dialer, DNC compliance, pci compliance, tcpa, preview dialer

Jul 25

Everything You Need to Know About Outbound Dialing

Posted by Madeleine Coe on Jul 25, 2013 2:00:00 PM

Any contact center needs a dialing system, whether it be a traditional phone line or even a newfangled CTI (Computer Telephony Integration) or VoIP-based application which runs through your computer. Vocal communication has come a long way in the past few years with all these technological advances.

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Topics: contact center software, outbound, call center scalability, contact center solution, call center software, predictive dialer, call blast