Latest Contact Center Best Practices

Jun 19

44% of your Sales Reps are Giving up After 1 Interaction

Posted by Rachel Brink on Jun 19, 2015 8:48:00 AM

Sales has always been equated to a numbers game. But as the number of communication channels continues to rapidly expand, the ease with which agents are able to reach potential prospects has become far more complex. Discover some of the challenges sales representatives and contact centers are facing when it comes to their outbound sales efforts:

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Topics: outbound campaign, outbound call center, sales campaign, outbound sales, sales

Feb 06

6 Steps to Running your Most Successful Outbound Call Center Campaign

Posted by Guillaume Seynhaeve on Feb 6, 2015 10:00:35 AM

Technology has come a long way to enhance sales and marketing initiatives. From marketing automation tools, to customer relationship management (CRM) platforms, to predictive dialing solutions – the list goes on. And the results speak for themselves when you consider some agents have seen a 400% improvement in productivity and overall efficiency.

But what do those on the receiving end think of these enhanced outreach efforts?

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Topics: call center, contact center, outbound campaign, outbound call center, sales campaign, outbound sales