6 Reasons To Migrate From On-Premise To A Cloud Contact Center Solution

Posted by 3CLogic on Feb 25, 2021 6:04:19 PM

The COVID-19 pandemic challenged enterprise organizations to reimagine how they manage operations and deliver customer service. As companies shifted from an on-site operation to a distributed work model, organizations that had not already migrated to the cloud were forced to accelerate their transition. This proved especially true for customer support departments and call center teams that were still tethered to legacy and on-premise technologies. 

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Topics: customer service, cloud customer support, cloud call center, customer service team, hybrid cloud, voice platform

CTI Connector: A Short-Term Solution for a Long-Term Problem

Posted by Denis Seynhaeve on Jul 30, 2019 9:39:28 AM

Since digital transformation is the integration of digital technology into all areas of a business, at some point all enterprises embarking on this journey must address this challenge...

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Topics: customer experience, CTI, hybrid cloud, digital transformation, DX, CTI Connector

The Winning Way to Hybrid Cloud – Really.

Posted by Kathy Ruxton on Jun 24, 2019 3:22:07 PM
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Topics: crm integration, hybrid cloud

PGA TOUR Superstore Selects 3CLogic Contact Center Solution to Help Drive Customer-Centricity

Posted by Kathy Ruxton on Nov 22, 2018 2:56:00 PM
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Topics: interactive voice response, hybrid cloud, ServiceNow, customer engagement, CSM, ITSM

Customer Service Management for Today’s Enterprise Business: Merging “Old” with “New”

Posted by Rachel Brink on May 6, 2016 9:44:11 AM

While the merits of cloud solutions are widely understood, many of today’s enterprise businesses continue to power client communications with old tried-and-true legacy systems, such as Cisco or Avaya, which have proven to deliver exceptional security and service quality, while facilitating compliance with the latest regulatory standards. But as consumers continue to demand fast and effortless service, many businesses are recognizing the need to adopt a more flexible solution capable of integrating various systems (CRM, Service Management, Call Center Software) and communication channels (voice, email, chat), breaking down departmental siloes, and scaling as quickly as client needs dictate—capabilities only the cloud can truly deliver. And this has left many wondering—must businesses give up the security benefits of the “old” to gain the flexibility benefits of the “new”?

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Topics: call center software, customer service management, hybrid cloud, enterprise communications, service management

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