Dec 23

How to Prepare Your Customer Service Team for the Holiday Rush

Posted by Rachel Brink on Dec 23, 2015 8:52:23 AM

While many businesses slow down during the holiday season as clients and employees take time away from the office, others—in particular call centers and customer service departments—become increasingly busy, experiencing large quantities of returns and product inquiries related to holiday purchases. And with rising call volumes and customer expectations, customer service managers must ensure their business processes and employees are capable of handling the holiday rush.

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Topics: customer service, call center, contact center, increased call volume, holiday customer service, call volume, holiday season