Latest Contact Center Best Practices

Oct 22

Is the Predictive Dialer Dead?

Posted by Guillaume Seynhaeve on Oct 22, 2014 9:01:00 AM

The emergence of Predictive Dialing has revolutionized the way contact centers perform outbound campaigns. What was once a tiring, manual, and inefficient task, can now be fully automated and maximized. In fact, contact centers have enjoyed a 50% increase in sales, 100% growth in profits, and 400% improvement in agent productivity since the introduction of predictive dialer platforms. But despite being the ideal solution for outbound campaigns, predictive dialers have faced substantial scrutiny and restrictions in recent years, requiring users to proceed with extreme caution.  So are the days of the predictive dialer numbered?

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Topics: call center, contact center, predictive dialer, DNC compliance, pci compliance, tcpa, preview dialer

Aug 13

Words that the Tech Industry Totally Stole, Part II

Posted by Madeleine Coe on Aug 13, 2013 2:00:00 PM

A while back, I wrote a post about four words that the tech industry totally stole. Now that I think about it, there are tons of words that different industries repurpose as industry jargon.

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Topics: call center software features, call center software, technology, redundant systems, cloud call center, DNC compliance