“Hi! you have reached blah blah blah, please leave your name and number and I will get back to you." Familiar? It should be….these words likely echo in your ears at some point everyday! Correction…this probably happens to you on almost every call!
Allow me to provide you with an outside perspective from a member of the “old guard” (let’s just leave my age at that), who always jumps to answer a call, regardless of what’s going on and even if the number is unknown. In my younger days, we would run across the office floor, or down the flight of stairs at home to pick-up the phone, because we were taught that if a device rings, it's for a reason. Today, I am intrigued by how often I come across that same old message, “Hi! You have reached (blah blah blah blah), please leave your name…"
Topics: cloud based contact center, call center, crm integration, custom crm integration, 360 view, call center software features, contact center solution, call center software, cloud call center, customer support, best business practices, call blast, employee retention, scalability