Latest Contact Center Best Practices

Sep 30

Taking a Chance on Cloud Technology

Posted by Rachel Brink on Sep 30, 2013 12:43:00 PM

We as humans are all hesitant to adopt new things from time to time; we like to steer away from the unknown and stick with what we are used to. It is just human nature. While this may be a more comforting way for people to go about their day-to-day lives, there are so many missed opportunities that could arise. A couple examples come to mind of how this mind-set has led to disaster for different companies and individuals.

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Topics: B2B marketing, CRM, cloud based, technology, call center, software, cloud based solution, call center scalability, cloud security, crm software, call center software, cloud call center, call center software features

Sep 19

Disaster-Proof Your Cloud Contact Center to Weather any Storm!

Posted by Madeleine Coe on Sep 19, 2013 2:45:00 PM

If you’re not accessible to your customers at all times, especially in the case of a 24/7 contact center, you lose out on business. It's also frustrating to customers that want to get in contact with you and can’t because of maintenance outages for service upgrades, or server failure. If you want to run a successful contact center, you need a software solution with 100% uptime.

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Topics: cloud security, grid computing, no centralized server, VTAG, call center software features, data recovery, fault tolerance, fully redundant software

May 16

Why the Public Cloud is Just Plain Better

Posted by Madeleine Coe on May 16, 2013 3:00:00 PM

You already know that switching to a cloud-based software solution for your contact center can be the best move your business can make. The process is easy, swift, and takes almost no downtime for your customers. Besides, there are so many benefits to conducting business from the cloud, it would be silly not to consider it.

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Topics: cloud based solution, public cloud, call center scalability, cloud security