Latest Contact Center Best Practices

Sep 30

Taking a Chance on Cloud Technology

Posted by Rachel Brink on Sep 30, 2013 12:43:00 PM

We as humans are all hesitant to adopt new things from time to time; we like to steer away from the unknown and stick with what we are used to. It is just human nature. While this may be a more comforting way for people to go about their day-to-day lives, there are so many missed opportunities that could arise. A couple examples come to mind of how this mind-set has led to disaster for different companies and individuals.

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Topics: cloud security, cloud based, call center, cloud based solution, call center scalability, call center software features, CRM, crm software, call center software, B2B marketing, technology, cloud call center, software

Aug 19

We Interrupt the Blog For Big News!

Posted by Madeleine Coe on Aug 19, 2013 3:00:00 PM
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Topics: cloud based contact center, contact center software, cloud based solution, call center software features, multichannel call center, call center software, B2B marketing, news

Jul 09

The Secrets of Customer Retention

Posted by Madeleine Coe on Jul 9, 2013 2:00:00 PM

Marketing tends to focus on gaining new customers. You want to grow your business, so you focus on the question of how to draw people in. But when you focus on gaining a valuable and qualified audience, it is easy to neglect the base of customers who are already engaged with your business.

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Topics: customer service, crm integration, B2B marketing, small business solution, best business practices, small contact center software

Jun 11

Ten Telecom Business Rules to Take to Heart, Part I

Posted by Madeleine Coe on Jun 11, 2013 2:00:00 PM

As a blogger who writes about technology for a living, I know firsthand that it’s tough to find inspiration in a cubicle. What helps is having a list or set of guidelines to remind me how to get back into that headspace where I’m producing creative work. Tacked up in my cubicle, along with my rubber tree plant and a colorful set of matryoshka, I have a list of rules I found online that originated in the Immaculate Heart College Art Department. While these are geared more towards visual artists, they have been immensely helpful in reminding me where I can find inspiration.

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Topics: contact center, B2B marketing, small business solution, best business practices, social media

Jan 30

CRM tools enhance the customer service experience. Email signatures.

Posted by David Rastatter on Jan 30, 2013 12:39:00 PM

A friend of mine posted an interesting question on his Facebook status,"How do you sign your business emails?" Based on the comments under his status, there seems to be a lot of debate on the best way to sign your email. There are many things to consider, and you do not want to set the wrong tone, or be perceived as being too stuffy or familiar. In the business world, first impressions are key. This is especially true when it comes to customer service. 3CLogic's Customer Relationship Management (CRM) integration program works with many different types of  CRM software solutions because cloud-based contact centers utilize both of these tools in their business. Most CRMs have built in features that automatically send emails to a client once a call is finished. While this automatic feature is a time saver, it can make things difficult when it comes to customizing your message to certain customers. 

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Topics: customer service, cloud based, contact center software, crm integration, contact center, B2B marketing, customer support, social media, software