Latest Contact Center Best Practices

Feb 17

Make your cloud contact center a profit center....

Posted by David Rastatter on Feb 17, 2014 12:50:00 PM

Contact center administrators have a lot on their plates. They have to stay on top of all of their agents and make sure everything is running smoothly every single day. With 24/7 support being a must in this day and age, most contact center administrators are not always working in their office or even at the call center. In some cases, the contact center agents are not even working together in a single call center. With 3CLogic, not only can agents sign in from anywhere that they have internet, administrators can log into the contact center portal online from any web browser. This way, administrators can check reports, adjust projects, assign leads, and more; from their smart phone or tablet, with no app needed. They simply log into the portal from any web browser of their choosing: Firefox, Internet Explorer, Chrome, etc.

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Topics: cloud based, cloud based solution, call center scalability, cloud customer service, remote agents, cloud call center, SaaS, auto-attendant for call center, reporting contact center tools

Aug 08

How IVR Software is the Ultimate Nanny

Posted by Madeleine Coe on Aug 8, 2013 2:00:00 PM

When you go out for an evening with your spouse, you don’t just leave your kids at home. You find a babysitter. And if you really love your kids, you find them a fun babysitter who will make crafts, or play cars or dolls, or whatever fun games they want. Of course, the babysitter has to meet your standards as well as your kids.

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Topics: customer service, cloud based contact center, call center software, cloud based call center, auto-attendant for call center, IVR technology