Press Releases

There is a lot happening in the contact center industry and even more at 3CLogic. Stay on top of our latest news here!

3CLogic CTO Vikas Nehru to Present at ServiceNow’s CreatorCon 2018

March 08, 2018
A dedicated educational and certification event specifically designed for ServiceNow developers and architects of the Now Platform, CreatorCon hosts special speaker sessions for a select few companies handpicked to provide an under-the-hood demonstration of their technologies. “To be selected for this year’s event from among the highest-caliber companies and executives is an honor and a privilege,” says Nehru. “3CLogic’s reputation as a pioneer in the ServiceNow marketplace has taken a giant leap forward with the introduction of cloud
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3CLogic Bronze Sponsor at ServiceNow FedForum

January 22, 2018
January 23, 2018 - Rockville, MD -- 3CLogic, a leading provider of cloud call center software for the enterprise market, today announced its Bronze-level sponsorship of the 2018 ServiceNow Federal Forum: Modernizing Government IT. Federal Forum is a complimentary single-day event where attendees learn best practices from notable keynotes, network with peers and gain access to leading ServiceNow partners and solutions. Various plenary sessions are scheduled featuring the leading minds in government, as well as focused tracks for IT service
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3CLogic Releases New CTI Adaptor for Enterprise Telephony Systems

January 16, 2018
January 16, 2018 - Rockville, MD-- 3CLogic today announces it’s latest product, 3C Connect, designed to seamlessly integrate existing legacy or on-premise telephony systems, including Cisco, Avaya and Mitel, with leading CRM platforms, such as Salesforce, ServiceNow, Microsoft Dynamics, and SugarCRM.
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3CLogic and MapAnything® Announce Partnership for ServiceNow®

January 04, 2018
January 4, 2018 - Rockville, MD--  3CLogic and MapAnything today announced the early 2018 availability of their call center solution and geo-productivity and location-based business intelligence software integration for ServiceNow.
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3CLogic Promoted to ServiceNow® Silver Technology Partner

October 24, 2017
3CLogic, a leading provider of cloud call center software for the enterprise market, today announced its recent promotion to Silver Technology Partner status for ServiceNow. The recognition is based on the company’s continued performance and growing adoption for it’s certified CTI and complete contact center integration with ServiceNow’s various platforms, including IT Service Management (ITSM), HR, and Customer Service Management (CSM). The latest recognition ranks 3CLogic among the first to achieve the elevated status as ServiceNow’s
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Forbes Global 2000 Company Selects 3CLogic CTI Platform to Serve its Worldwide IT Helpdesk

September 25, 2017
3CLogic, a leading provider of cloud call center software, today announced that it has been selected by a multinational and Forbes Global 2000 listed company specializing in diversified insurance and risk management to provide an enterprise-level cloud contact center solution for its worldwide IT helpdesk. The decision by the large organization to select 3CLogic follows an ongoing desire to consolidate and simplify the various legacy systems it uses into a single cloud-based telephony offering to help manage its communication requirements
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3CLogic to Exhibit at NowForums

September 13, 2017
3CLogic, a leading provider of cloud call center software for the enterprise market, today announced its sponsorship of ServiceNow’s annual NowForum series for the Americas. The company will be exhibiting at both the Washington D.C. and New York events to be held on October 10th and 17th this year. NowForum is a complimentary single-day event during which attendees will learn best practices from notable keynotes, network with ServiceNow peers, and gain access to leading ServiceNow partners and solutions. As an exhibitor, 3CLogic will showcase
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3CLogic Wins SugarCRM Crowd Pleaser Award

September 12, 2017
3CLogic, a leading provider of cloud call center software, today announced its selection as a finalist for Sugar’s annual app challenge, in which developers and ISV partners are tasked with creating new features and applications designed to enhance the Sugar platform. Voted the Crowd Pleaser for its innovative approach to leveraging Amazon Lex® and Polly®, 3CLogic will compete and showcase live how its solution drives greater efficiency and agent performance on the main stage at SugarCon, where the winner will be awarded Sugar’s 2017 App of
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3CLogic Announces New AI Driven Automation

June 28, 2017
3CLogic, a leading provider of cloud call center software for the enterprise market, today announced its newest release leveraging artificial intelligence to help streamline and automate customer service initiatives and processes. The release, focused primarily on chat-enabled bots, is the first in a series of planned AI suites using Amazon Lex® and Polly® and will include: 
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3CLogic to Sponsor and Exhibit at Call Center Week

June 13, 2017
3CLogic, a leading provider of cloud call center software for the enterprise market, today announced its fourth consecutive sponsorship of IQPC’s 18th annual Call Center Week (CCW) conference and expo. With over 2,000 expected attendees and 150 expert speakers, the event is considered to be the number one event within the customer service industry and will showcase the latest contact center solutions and industry best practices. The announcement comes as the company continues to expand its role and ranking within the global cloud-based contact
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