Press Releases

There is a lot happening in the contact center industry and even more at 3CLogic. Stay on top of our latest news here!

3CLogic Promoted to ServiceNow® Silver Technology Partner

October 24, 2017
3CLogic, a leading provider of cloud call center software for the enterprise market, today announced its recent promotion to Silver Technology Partner status for ServiceNow. The recognition is based on the company’s continued performance and growing adoption for it’s certified CTI and complete contact center integration with ServiceNow’s various platforms, including IT Service Management (ITSM), HR, and Customer Service Management (CSM). The latest recognition ranks 3CLogic among the first to achieve the elevated status as ServiceNow’s
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Forbes Global 2000 Company Selects 3CLogic CTI Platform to Serve its Worldwide IT Helpdesk

September 25, 2017
3CLogic, a leading provider of cloud call center software, today announced that it has been selected by a multinational and Forbes Global 2000 listed company specializing in diversified insurance and risk management to provide an enterprise-level cloud contact center solution for its worldwide IT helpdesk. The decision by the large organization to select 3CLogic follows an ongoing desire to consolidate and simplify the various legacy systems it uses into a single cloud-based telephony offering to help manage its communication requirements
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3CLogic to Exhibit at NowForums

September 13, 2017
3CLogic, a leading provider of cloud call center software for the enterprise market, today announced its sponsorship of ServiceNow’s annual NowForum series for the Americas. The company will be exhibiting at both the Washington D.C. and New York events to be held on October 10th and 17th this year. NowForum is a complimentary single-day event during which attendees will learn best practices from notable keynotes, network with ServiceNow peers, and gain access to leading ServiceNow partners and solutions. As an exhibitor, 3CLogic will showcase
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3CLogic Wins SugarCRM Crowd Pleaser Award

September 12, 2017
3CLogic, a leading provider of cloud call center software, today announced its selection as a finalist for Sugar’s annual app challenge, in which developers and ISV partners are tasked with creating new features and applications designed to enhance the Sugar platform. Voted the Crowd Pleaser for its innovative approach to leveraging Amazon Lex® and Polly®, 3CLogic will compete and showcase live how its solution drives greater efficiency and agent performance on the main stage at SugarCon, where the winner will be awarded Sugar’s 2017 App of
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3CLogic Announces New AI Driven Automation

June 28, 2017
3CLogic, a leading provider of cloud call center software for the enterprise market, today announced its newest release leveraging artificial intelligence to help streamline and automate customer service initiatives and processes. The release, focused primarily on chat-enabled bots, is the first in a series of planned AI suites using Amazon Lex® and Polly® and will include: 
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3CLogic to Sponsor and Exhibit at Call Center Week

June 13, 2017
3CLogic, a leading provider of cloud call center software for the enterprise market, today announced its fourth consecutive sponsorship of IQPC’s 18th annual Call Center Week (CCW) conference and expo. With over 2,000 expected attendees and 150 expert speakers, the event is considered to be the number one event within the customer service industry and will showcase the latest contact center solutions and industry best practices. The announcement comes as the company continues to expand its role and ranking within the global cloud-based contact
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Vikas Nehru Joins 3CLogic as CTO

June 07, 2017
3CLogic, a leading provider of cloud call center software for the enterprise market, today announced the appointment of Vikas Nehru as its new Chief Technology Officer. The announcement comes as the company continues to see significant growth and demand for its multichannel platform. Previously CTO at Verint Systems (Nasdaq: VRNT), a global leader in Actionable Intelligence®, Vikas joins 3CLogic with over two decades of experience creating solutions for the Global 2000 with previous senior positions held at Kana Communications (acquired by
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3CLogic Leading Sponsor at ServiceNow® Knowledge17

April 25, 2017
3CLogic, a leading provider of cloud communication as a service, today announced its Silver sponsorship of ServiceNow’s annual Knowledge17 conference. The conference will take place May 7th-11th, 2017 at the Orange County Convention Center in Orlando, Florida. This marks the third consecutive year sponsoring the event as 3CLogic showcases its ServiceNow certified call center and Computer Telephony Integration (CTI), including intelligent Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Click-to-call, Skills-based Routing,
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Forbes Ranked Private Company Selects 3CLogic’s CTI Solution

April 12, 2017
3CLogic, a leading provider of cloud call center software, today announced the successful deployment of a Forbes U.S. top 300 ranked private firm. The implementation involves 3CLogic’s Hybrid Cloud offering hosted on Amazon Web Services (AWS) while integrating with the firm’s legacy on-premise Cisco network to provide a seamless Computer Telephony Integration (CTI) solution with ServiceNow ITSM. The company’s decision to implement 3CLogic’s certified call center solution with ServiceNow came following the evaluation of a number of vendors as
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Leading Global Retailer Migrates to 3CLogic Cloud Contact Center Platform

March 28, 2017
As the largest provider of services within its respective industry, with over 2,500 employees, the company evaluated a number of vendors as it sought to consolidate both its on-premise legacy platform and existing cloud call center solution. The company’s initial decision to select and implement 3CLogic can largely be attributed to the platform’s ease of use and integration versatility. “3CLogic’s feature set met our business model and workflows out of the box with minor need for customizations,” states the company’s Call Center Manager.
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