3CLogic, a leading provider of cloud contact center software, today announced it has been named to Constellation Research’s Constellation ShortList™ for Cloud Customer Service and Contact Center Software, for the second consecutive quarter, in Q3 2018. The named vendors are recognized for their solutions that help “solve customer challenges faster by offering the right tools and support, regardless of channel or device.”
The report can be accessed here.
Technology vendors included in the Constellation ShortList offer the key requirements for early adopters pursuing digital transformation initiatives. The firm evaluates over 25 solutions categorized in this market and determines the ShortList by client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research.
3CLogic fulfilled the long list of inclusion criteria thanks to its market-leading inbound, outbound, and blended cloud contact center platform with features including: Interactive Voice Response (IVR), Automatic Call Distribution, self service capabilities, skills-based routing, quality management, real-time reporting, dashboards and analytics.
“Being recognized in the Constellation ShortList for Cloud Customer Service and Contact Center Software validates our efforts to help enterprises streamline and leverage customer interactions to achieve their digital transformation goals,” said Vikas Nehru, CTO for 3CLogic. “Our deep integration of voice capabilities with leading platforms such as ServiceNow, SugarCRM and Microsoft Dynamics allows us to give businesses greater visibility into what drives customer engagement. By uncovering the hidden ‘dark data’ inside customer sentiment and making it actionable, organizations can drive changes needed to improve customer-centricity, responsiveness and even proactivity.”
"The latest Constellation ShortList updates reflect the leading solutions sought after by both our analysts and early adopter clients,” said R “Ray” Wang, chairman and founder at Constellation Research. “We often work with market leader and fast follower clients to identify the leading solutions that apply exponential technologies to enterprise scale and security requirements. These lists constantly change, and the updates reflect the dynamism in the market and the expertise our analysts have in recommending the best solutions to our clients."
For more information, visit www.3CLogic.com.
3CLogic is a leading cloud communication platform, offering a seamlessly integrated multichannel and Computer Telephony Integrations (CTI) interface for today’s enterprise businesses. Designed to complement existing operational workflows and/or on-premise legacy systems, 3CLogic provides a unified 360-degree view to optimize and analyze client interactions for sales, customer support, or call center organizations. 3CLogic offers customers maximum choice and flexibility with a connect, hybrid or pure cloud solution while delivering market-leading security, scalability, system flexibility, and reliability. 3CLogic is government cloud capable, meeting Aisle 5-level requirements, and GDPR-ready. For more information, please visit www.3clogic.com or blog.3clogic.com.
Constellation Research does not endorse any solution or service named in its research.