3CLogic, a leading provider of cloud call center software, today announced its selection as a finalist for Sugar’s annual app challenge, in which developers and ISV partners are tasked with creating new features and applications designed to enhance the Sugar platform. Voted the Crowd Pleaser for its innovative approach to leveraging Amazon Lex® and Polly®, 3CLogic will compete and showcase live how its solution drives greater efficiency and agent performance on the main stage at SugarCon, where the winner will be awarded Sugar’s 2017 App of the Year title.
The announcement comes as 3CLogic marks its third consecutive year sponsoring SugarCon where the company will showcase its unique integration with SugarCRM, featuring Computer Telephony Integration (CTI), intelligent Interactive Voice Response (IVR), ACD, click-to-call, skills-based routing, configurable call recording, real-time reporting & analytics, dynamic scripting, and the latest in natural language technology and multi-turn conversations.
“The resurgence of voice, with mobile driving tens of billions of additional phone calls into the enterprise, has created an imperative for CRM and voice technologies to work better together”, explains 3CLogic CTO, Vikas Nehru. “Our ‘voice to action’ platform brings the richness and high intent of voice to relationship intelligence in CRM to deliver a more customer-centric and data-driven experience for both sales and support.
SugarCon will take place September 25th-27th, 2017 in San Francisco, California. The conference will include 50+ speakers, 8 keynotes, and expects approximately 2,000 attendees. More details are available at http://www.sugarcon.com.
3CLogic is a leading provider of cloud call center software, offering a seamlessly integrated multichannel and Computer Telephony Integrations (CTI) platform for today’s enterprise businesses. Designed to complement existing operational workflows and/or on-premise legacy systems, 3CLogic provides a unified 360-degree view to optimize and analyze client interactions for either sales, customer support, or call center organizations. Built on a unique architecture hosted on Amazon Web Services (AWS), 3CLogic provides both a pure or hybrid cloud solution while delivering market-leading security, scalability, system flexibility, and reliability. For more information, please visit http://www.3clogic.com or blog.3clogic.com.