3CLogic, a leading provider of cloud communication as a service, today announced its Silver sponsorship of ServiceNow’s annual Knowledge17 conference. The conference will take place May 7th-11th, 2017 at the Orange County Convention Center in Orlando, Florida.
This marks the third consecutive year sponsoring the event as 3CLogic showcases its ServiceNow certified call center and Computer Telephony Integration (CTI), including intelligent Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Click-to-call, Skills-based Routing, configurable Call Recording, Chat, Social Media, Real-time Reporting & Analytics, Dynamic Scripting, and more. With a fast growing customer base, the platform addresses multiple verticals within the ServiceNow ecosystem, such as ITSM, Customer Service Management (CSM), and HR, with a specific focus on optimizing agent efficiency, providing greater change control across communication channels, and improving administrative visibility into what drives successful customer engagements and outcomes.
“With ServiceNow’s latest Istanbul release, the ability to offer integrated communications within the ServiceNow framework has never been easier or more timely,” explains Denis Seynhaeve, CEO at 3CLogic. “Our rapidly growing number of ServiceNow clients proves that the key to customer satisfaction resides in providing multiple choices for customer interactions, while using data and advanced workflow orchestration to manage and streamline the customer experience.”
In addition to its advanced integration with ServiceNow, enterprises across four continents have also enjoyed 3CLogic’s flexible deployment options, available in either pure or hybrid cloud, hosted on Amazon Web Services (AWS). The flexibility has allowed organizations and departments to leverage existing on-premise or legacy systems (i.e: Cisco, Avaya, etc.) or fully migrate to cloud depending on their business requirements.
Now in its eleventh year, Knowledge17 is typically branded as the world’s largest gathering of service management professionals using enterprise cloud services and is expected to host over 15,000 attendees this year. As a sponsor 3CLogic will be exhibiting at booth #509.
3CLogic is a leading provider of cloud call center software, offering a seamlessly integrated multichannel and Computer Telephony Integrations (CTI) platform for today’s enterprise businesses. Designed to complement existing operational workflows and/or on-premise legacy systems, 3CLogic provides a unified 360-degree view to optimize and analyze client interactions for either sales, customer support, or call center organizations. Built on a unique architecture hosted on Amazon Web Services (AWS), 3CLogic provides both a pure or hybrid cloud solution while delivering market-leading security, scalability, system flexibility, and reliability. For more information, please visit http://www.3clogic.com or blog.3clogic.com.