Customer Journey Management's Path to Optimization

October 01, 2019

Vikas Nehru, CTO for 3CLogic, weighs in on how analytics contextualize customer journeys in the contact center and how 3CLogic is collects journey data and produces reports for clients through it's IVR Analytics feature, set to launch in its next release.

Dialing Up CRM: Harnessing the Power of Voice

November 01, 2018

Organizations are getting serious about connecting their voice communications systems to their systems of action -- deeply embedding voice in the fabric of customer relationship management systems. As they strive to improve responsiveness in translating voice to action, overarching trends are emerging in and around CRM and voice in the enterprise. Explore these trends in 3CLogic'sCRM Buyer contributed article and the results we expect to see in 2019.

Trending in 2019: Voice Technology and Customer Experience

October 24, 2018

As we get ready to launch into the new year, we see four over-arching trends driving voice technology and improved customer experience. 3CLogic's CTO and SVP of Engineering, Vikas Nehru, explores these trends and ramifications in this Speech Technology contributed article.

Driving Digital Transformation Through Voice and CRM Integration

August 21, 2018

Read CTO and SVP of Engineering, Vikas Nehru's, contributed article in Loyalty Management Online to explore how organizations can leverage the power of voice to unite and galvanize operations to better serve customers, by transforming the contact center to customer action center.

The Upper Echelons of Cognitive Computing: Deriving Business Value from Speech Recognition

May 31, 2018

Jelani Harper quotes 3CLogic's CTO Vikas Nehru extensively in this Analytics Week article on the wealth of data hiding in speech recognition and how 3CLogic is leveraging voice to help companies capitalize on it.