In the news

Vikas Nehru, CTO for 3CLogic, weighs in on how analytics contextualize customer journeys in the contact center and how 3CLogic is collects journey data and produces reports for clients through it's IVR Analytics feature, set to launch in its next release.

Guillaume Seynhaeve, VP of Business Development and Sales for 3CLogic, weighs in on the specific benefits of cloud contact center technology in this Destination CRM article. Read on to explore how flexibility, reduced costs and enhanced functionality play out for enterprise companies who've moved to the cloud in very real and tangible ways.

Organizations are getting serious about connecting their voice communications systems to their systems of action -- deeply embedding voice in the fabric of customer relationship management systems. As they strive to improve responsiveness in translating voice to action, overarching trends are emerging in and around CRM and voice in the enterprise. Explore these trends in 3CLogic'sCRM Buyer contributed article and the results we expect to see in 2019.

As we get ready to launch into the new year, we see four over-arching trends driving voice technology and improved customer experience. 3CLogic's CTO and SVP of Engineering, Vikas Nehru, explores these trends and ramifications in this Speech Technology contributed article.

Read CTO and SVP of Engineering, Vikas Nehru's, contributed article in Loyalty Management Online to explore how organizations can leverage the power of voice to unite and galvanize operations to better serve customers, by transforming the contact center to customer action center.