Cloud Contact Centers Are More Than Hype

November 05, 2018

Guillaume Seynhaeve, VP of Business Development and Sales for 3CLogic, weighs in on the specific benefits of cloud contact center technology in this Destination CRM article. Read on to explore how flexibility, reduced costs and enhanced functionality play out for enterprise companies who've moved to the cloud in very real and tangible ways.

Dialing Up CRM: Harnessing the Power of Voice

November 01, 2018

Organizations are getting serious about connecting their voice communications systems to their systems of action -- deeply embedding voice in the fabric of customer relationship management systems. As they strive to improve responsiveness in translating voice to action, overarching trends are emerging in and around CRM and voice in the enterprise. Explore these trends in 3CLogic'sCRM Buyer contributed article and the results we expect to see in 2019.

Trending in 2019: Voice Technology and Customer Experience

October 24, 2018

As we get ready to launch into the new year, we see four over-arching trends driving voice technology and improved customer experience. 3CLogic's CTO and SVP of Engineering, Vikas Nehru, explores these trends and ramifications in this Speech Technology contributed article.