Customer Journey Management's Path to Optimization

Posted by Admin on Oct 1, 2019, 4:28:58 PM
Vikas Nehru, CTO for 3CLogic, weighs in on how analytics contextualize customer journeys in the contact center and how 3CLogic is collects journey data and produces reports for clients through it's IVR Analytics feature, set to launch in its next release. 

Topics: customer journey, speech analytics, contributed article