Organizations are getting serious about connecting their voice communications systems to their systems of action -- deeply embedding voice in the fabric of customer relationship management systems. As they strive to improve responsiveness in translating voice to action, overarching trends are emerging in and around CRM and voice in the enterprise. Explore these trends in 3CLogic'sCRM Buyer contributed article and the results we expect to see in 2019.
Topics:
voice,
artificial intelligence,
AI,
Cloud Communication,
machine learning,
speech analytics,
dark data,
contributed article
