Madeleine Coe

Recent Posts

SaaS Requires A Strong Foundation

Posted by Madeleine Coe on Aug 1, 2013 2:00:00 PM

You may be wondering why cloud-based contact center software companies are on the rise in comparison to traditional call center software company models.

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Topics: cloud based contact center, contact center software, call center software, cloud based call center, cloud call center, scalability, SaaS

12 Rules of Small Business Warfare

Posted by Madeleine Coe on Jul 30, 2013 2:00:00 PM

No matter what your business does, or what industry you are in, you are going to have competitors. To be the best, you have to have the best product. But, when you see your competitors succeeding publicly, competitors who maybe have better (1) funding, (2) marketing campaigns, or (3) a competitive advantage (such as an additional service offering, product feature, etc); it’s hard not to go on the offensive. Just remember to keep in mind these rules of combat so that your business succeeds while playing fair. Your contact center is going to be your main line of defense. 

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Topics: customer service, call center scalability, contact center solution, small business solution

Everything You Need to Know About Outbound Dialing

Posted by Madeleine Coe on Jul 25, 2013 2:00:00 PM

Any contact center needs a dialing system, whether it be a traditional phone line or even a newfangled CTI (Computer Telephony Integration) or VoIP-based application which runs through your computer. Vocal communication has come a long way in the past few years with all these technological advances.

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Topics: contact center software, outbound, call center scalability, contact center solution, call center software, predictive dialer, call blast

Seven Ways to Stop Agent Burnout

Posted by Madeleine Coe on Jul 23, 2013 2:00:00 PM
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Topics: contact center software, call center software, best business practices, employee retention, work force management

How to Get the Most Out of Your Contact Center Software

Posted by Madeleine Coe on Jul 18, 2013 5:00:00 PM

“People pretend not to like grapes when the vines are too high for them to reach.”
Marguerite de Navarre

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Topics: contact center software, crm integration, crm software, call center software, technical support, software support, service delivery

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